How long does it take to get my teepee?
All orders received are made to order, we have no inventory of made items only fabric is inventoried. After your order is processed, it typically takes 5-7 business days to create. You will receive a tracking number when your items are ready to ship.
How is shipping configured?
We offer the best rates available with UPS. Shipping costs are configured based on weight and recipient's zip code. We are able to ship internationally, but any taxes/duties are the customer's responsibility.
What is your return policy?
We take pride in all of our hand-made play tents, mattresses, and florals and want you to be satisfied with your purchase. If it was not what you expected, we offer 7 days to return an item If you decide it's not what you thought it was going to be.
**Customized teepees are NOT eligible for return (windows/pockets)**
Standard teepees, mattresses, and floral toppers must be returned and in perfect condition before issuing reimbursement. It is the buyer's responsibility to ship it back.
Please contact us if you want to return your item at: help@eeteepees.com
**Customized teepees are NOT eligible for return (windows/pockets)**
Standard teepees, mattresses, and floral toppers must be returned and in perfect condition before issuing reimbursement. It is the buyer's responsibility to ship it back.
Please contact us if you want to return your item at: help@eeteepees.com
Do i need to assemble my teepee when It arrives?
No assembly required for any of our items! Your teepee will be delivered in either a 6 ft or 4 ft box (depending on the type of teepee you order) and it will be poly-wrapped and ready to set up out of the box. There will be a booklet inside the poly-wrapped bag to help you on how to properly open and maintain your teepee.
See the bottom of this page on how to set up and maintain your teepee
See the bottom of this page on how to set up and maintain your teepee
What are the dimensions of my teepee?
The tall teepees stand about 5.5 feet tall when all four poles are out (the poles are 72" long) and is 44" by 44". The Itty Bittys are 4 feet tall and stands a little over 3 feet tall when assembled with floor dimensions of 30" by 30".
All mattresses fit perfectly inside the base of the teepees.
Additional details on dimensions can be found on each item's page in its description.
All mattresses fit perfectly inside the base of the teepees.
Additional details on dimensions can be found on each item's page in its description.
do any fabrics contain flame retardants or other chemicals?
We take pride in using premium quality fabric so your teepee/mattress can be enjoyed for years. We do not use any fabrics that contain toxins, chemicals, or flame retardants.
We do advise all teepees and mattresses to not be placed near a fireplace or heater.
We do advise all teepees and mattresses to not be placed near a fireplace or heater.
What are mattresses filled with?
We use 100% premium polyester fiberfill. It's washable, hypoallergenic, and made from recycled materials. It will not bunch and has superior resiliency.
Your mattress is shipped in a 24x18x12 box and will be folded inside, but the filling allows it to maintain its integrity and shape once unpacked.
Your mattress is shipped in a 24x18x12 box and will be folded inside, but the filling allows it to maintain its integrity and shape once unpacked.
Why are the prices so high?
Prices are based on two main factors: quality of the fabric and our exceptional seamstresses.
We only use the highest quality of fabrics on the market to match our vision of producing beautifully unique items.
We hire local seamstresses and pay them a fair wage. Some are refugees, but all of them are either a mother or grandmother using their gift of sewing to help support their families.
We only use the highest quality of fabrics on the market to match our vision of producing beautifully unique items.
We hire local seamstresses and pay them a fair wage. Some are refugees, but all of them are either a mother or grandmother using their gift of sewing to help support their families.
WHAT IF I STILL HAVE QUESTIONS?
We'd be happy to answer any additional questions. We have a chat feature while on the website during business hours (M-F 9 AM - 6 PM).
However, the best way to ask is to email us at hello@eeteepees.com. You can fill out a form that will go to that email address under the "contact us" page.
However, the best way to ask is to email us at hello@eeteepees.com. You can fill out a form that will go to that email address under the "contact us" page.
How to set up your teepee How to re-tie & maintain teepee
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