All orders received are made to order, we have no inventory of made items only fabric is inventoried. After your order is processed, it typically takes 5-7 business days to create. You will receive a tracking number when your items are ready to ship which could be 1- days depending on your location.
How is shipping configured?
We offer the best rates available with UPS. Shipping costs are configured based on weight and recipient's zip code. We are able to ship internationally, but any taxes/duties are the customer's responsibility.
Can i customize my play tent?
Yes! We currently offer windows and a toy pocket option on all standard size play tents. We will also be able offer customization on itty bittys. We currently do not offer embroidery or monogramming on any tents, but are considering it for the future.
Do know any type of customization are FINAL SALE and are non-returnable items. (If a blemish or there's an issue with the customization, please reach out to email@example.com)
Do i need to assemble my play tent when It arrives?
No assembly required for any of our items! Do NOT touch the rope at the top of the play tent! Your play tent will be delivered in either a 6 ft or 4 ft box (depending on the type of teepee you order) and it will be poly-wrapped and ready to set up out of the box. There will be a booklet inside the poly-wrapped bag to help you on how to properly open and maintain your play tent. See the bottom of this page on how to set up and maintain your play tent.
WHAT IS YOUR RETURN POLICY?
We take pride in all of our hand-made play tents, mattresses, and florals and want you to be satisfied with your purchase. If it was not what you expected, we offer 7 days to return an item If you decide it's not what you thought it was going to be. **Customized play tents are NOT eligible for return (windows/pockets)** Play tents, mattresses, and floral toppers must be returned and in perfect condition before issuing reimbursement. It is the buyer's responsibility to ship it back. Please contact us if you want to return your item at: firstname.lastname@example.org
WHAT ARE THE DIMENSIONS OF MY play tent?
The standard play tents stand about 5.5 feet tall when all four poles are out (the poles are 72" long) and is 44" by 44". The Itty Bittys are 4 feet tall and stands a little over 3 feet tall when assembled with floor dimensions of 30" by 30". All corresponding mattresses fit perfectly inside the base of the play tent. Additional details on dimensions can be found on each item's page in its description.
What are mattresses filled with? Can i wash it?
We use 100% premium polyester fiberfill. It's washable, hypoallergenic, and made from recycled materials. It will not bunch and has superior resiliency. Your mattress is shipped in a 24x18x12 box and will be folded inside, but the filling allows it to maintain its integrity and shape once unpacked. Most mattresses are washable! Must be done on cold, gentle cycle and air dry only. Check with the label on your mattress for care instructions.
DO ANY FABRICS CONTAIN FLAME RETARDANTS OR OTHER CHEMICALS?
We take pride in using premium quality fabric so your teepee/mattress can be enjoyed for years. We do not use any fabrics that contain toxins, chemicals, or flame retardants. We do advise all teepees and mattresses to not be placed near a fireplace or heater.
WHY E & E?
We handcraft every item, nothing is manufactured. We brand ourselves on two main factors: quality of the fabric and our exceptional seamstresses. We only use the highest quality of fabrics on the market to match our vision of producing beautifully unique items. We hire local seamstresses and pay them a fair wage. Some are refugees, but all of them are either a mother or grandmother using their gift of sewing to help support their families. **The purpose of these teepees are not for rough house play and we do not market them as such. We market our work to be beautiful additions to any room for imagination and reading.**
WHAT IF I STILL HAVE QUESTIONS?
We'd be happy to answer any additional questions. We have a chat feature while on the website during business hours (M-F 9 AM - 6 PM). However, the best way to ask is to email us at email@example.com. You can also fill out a form here.